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ITIL AND COBIT

5 Modules of ITIL Lifecycle for effective IT Service Management

ITIL^® refers to Information Technology Infrastructure Library which is used by IT firms to serve their users and customers more effectively. Following the guidelines of ITIL^® framework, organizations improve their IT infrastructure and develop new practices to gain profits by satisfying the end-user’s needs.

5 Modules of ITIL^® Service Lifecycle:
Service Lifecycle Modules are helpful for those who have to maintain management amongst different teams and various management areas. Let’s get an insight into the five modules of ITIL^® Service Lifecycle:
Service Strategy:
The Service Strategy Module assists the users to get noticed in the marketplace by aptly designing, developing, and implementing IT Service Management processes. During this stage, organizations decide their target area and plan strategies for differentiating themselves from their competitors.  ITIL phase analyses the current situations and examine customer requirements; thus, forming the effective strategies for further operational decisions. Working on planned strategies aids the companies to achieve a productive target and gain success.
Service Design:
The Service Design phase helps in designing and developing the services decided in the Service Strategy stage. It also assists in working on IT Service Management processes to support the businesses. This proves helpful for Business Leaders and IT professionals, as they get to learn and stay prepared to address customers’ issues and handle them in the best possible manner.
Service Transition:
The Service Transition stage helps the Business Associates and IT professionals to effectively manage the transition in business. This stage efficiently helps in handling the transition of services and assists in shifting them from development phase to the operational phase. Service Transition phase aids in changing the services and keeping them away from disrupting other processes or services.
Service Operation:
The Service Operation phase assists by guiding about the view of everyday business operations. It helps in achieving the goals of IT department in terms of maintaining the things reliably, cost-effectively, smoothly, and efficiently. This stage works on assuring that the services are delivered to the customers in time upon the agreed levels with minimum interruptions. This phase also includes the elements like Incident Management, Access Management, and Problem Management.
Continual Service Improvement:
The CSI stage identifies processes that continually help the organizations to improve their IT services. Continual assessment of the services always helps the companies to analyze drawbacks and implement measures to improve the IT services for achieving progress.
All the above modules of ITIL^® Service Lifecycle are suitable for the ones who intend to gain expertise in handling management processes and deliver qualitative Service Management practices. A formal training can help the aspirants to achieve their targets of becoming efficient Management Leaders.

What Are the Connections & Differences between COBIT and ITIL?

COBIT (Control Objectives for Information and Related Technology) and ITIL (Information Technology Infrastructure Library) have been used by information technology professionals in the IT service management (ITSM) space for many years. Used together, COBIT and ITIL provide guidance for the governance and management of IT-related services by enterprises, whether those services are provided in-house or obtained from third parties such as service providers or business partners.

ITIL could be seen as the way to manage the IT services across their lifecycle, while COBIT is about how to Govern the Enterpise IT in order to generate the maximum creation of value by the business, enabled by IT investments, while optimizing the risks and the resources. COBIT 5 describes the principles and enablers that support an enterprise in meeting stakeholder needs, specifically those related to the use of IT assets and resources across the whole enterprise. ITIL describes in more detail those parts of enterprise IT that are the service management enablers (process activities, organizational structures, etc.).

COBIT is based on five principles:

1. Meeting Stakeholder Needs
2. Covering the Enterprise End-to-End
3. Applying a Single, Integrated Framework
4. Enabling a Holistic Approach
5. Separating Governance from Management

And seven enablers:

1. Principles, Policies and Frameworks
2. Processes
3. Organizational Structures
4. Culture, Ethics and Behavior
5. Information
6. Services, Infrastructure and Applications
7. People, Skills and Competencies

ITIL focuses on ITSM and provides much more in-depth guidance in this area. 

There are five stages in the ITIL Service Lifecycle:

1. Service Strategy
2. Service Design
3. Service Transition
4. Service Operation
5. Continual Service Improvement

The distinction between the two is sometimes described as “COBIT provides the ‘why’; ITIL provides the ‘how.’” While catchy, that view is simplistic and seems to force a false “one or the other” choice.

It is more accurate to state that enterprises and IT professionals who need to address business needs in the ITSM area would be well served to consider using both COBIT and ITIL guidance. Leveraging the strengths of both frameworks, and adapting them for their use as appropriate, will aid in solving business problems and supporting business goals achievement.

Kaynak :

http://www.multisoftvirtualacademy.com/blog/5-modules-of-itil-lifecycle-for-effective-it-service-management/

http://blog.nhlearningsolutions.com/blog/tabid/145/artmid/16483/articleid/1514/cobit-vs-itil